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Thank you to David and his team for supporting us in our solar journey. From start to finish communication has been amazing. Up front and honest about challenges and some great advice which felt like he was putting me first, not just money. I would highly recommend them and thank you again David.
November 2025
Our experience with HeatElectric has been outstanding from beginning to end. They kept us well-informed at every stage and took the time to explain things clearly. David’s honesty and practical guidance made the whole process feel easy and trustworthy. I’m very grateful for their support and wouldn’t hesitate to recommend them.
November 2025
We were very pleased with the initial visit by Heat Electric. The work was carried out within time scales quoted and a couple of small issues dealt with quickly. We had our heating and a very complicated hot water system replaced and couldn’t be happier with the installations we now have.
September 2025
Booked 3 radiators and a towel rail on 25/03/2025. A Ian visited, measured up and advised. I paid the deposit and awaited a date. The installation took place on 16/05/2025. It took just one morning for the engineer to take away the old radiators and replace with the new ones. No mess and very efficient. The new radiators work fine and a vast improvement on ancient Economy 7.
September 2025
I would like to start this review by saying that I had limited knowledge of solar panels, batteries and electric hot water systems and the more I read about them the more confused I would be. To be fair to Heat Electric after one house visit all the confusion was put to bed. David had great knowledge of the sector and his delivery was honest and pressure free. The system we agreed on Solar panels, batteries and a Sunamp (hot water system) was fitted hassle free and to a very high standard, the installation team were friendly, neat and tidy and highly skilled, a credit to your company. Would recommend Heat Electric for a hassle and pressure free quality installation. Many thanks.
August 2025
Heat Electric are a real stand out pearl in the solar/renewable energy landscape. They took great care in designing and specifying the right solar and battery package for our bungalow in the north of Scotland, including a solar diverter for water heating, as well as installing highly efficient Elkatherm electric radiators in our home. We are now looking forward to many years of no or low cost energy bills as a result!. The Heat Electric office staff both in Dunfermline and the main North West office in England have been extremely helpful. Their very professional installation team have been absolutely first class, their work is neat as a pin with excellent attention to detail. Heat Electric install good quality products at competitive prices with standout excellent customer service.
July 2025
"I have to say, our experience with Heat Electric for our Solar was brilliant from day one. From Emily who first drew us in and became our point person to David (the owner) who came out and talked through all our concerns and explained everything. I found solar a bit daunting to be honest and Heat Electric were great at holding our hands throughout the process.
We also had Steve who was our installer. We wanted a ground mounted system, and it wasn't the easiest system to figure out and every time I sent Steve a curveball on what we wanted...He was brilliant at figuring out a solution and came up with the goods everytime. Him and his boys were brilliant.
We've had our solar now for a couple of months and it's been amazing. Everytime we've had a question or concern, Heat Electric are there to answer our questions. All in all, I feel like we lucked out with David, Emily and Steve. From conception to build to after care service... exactly what you'd want when delving into the unknown. Thans to all at Heat Electric for not only making us feel supported throughout the whole process but for also making it fun."
July 2025
"I was very impressed by Heat Electric's passion for renewable energy - also that they were the only supplier I contacted for quotes who wanted to meet up with me first which proved to be a really important meeting in determining the way forward. They used the highest quality materials, outstanding workmanship and offered a very competitive price. The installation team were very friendly whilst also being skilled and efficient workers who got the job done exactly on schedule and went out of their way to accommodate all our requirements. I would say they are one of the few companies that I am looking forward to working with again very soon (as we begin to expand our renewable energy system). Highly recommend - even the first meeting was extremely useful in terms of setting expectations and letting me know what is now possible."
May 2025
"Excellent service from start to finish. Front office staff provided a great design, quotation and got the application through with SPEN super quickly. The installation team were prompt, friendly and work was carried out to a very high quality. Very pleased with the result."
April 2025
"From start to finish it was wonderful came on time installed cleaned up removed everything and explained how it worked"
February 2025
"Professional, courteous, friendly, from survey and quote, to installation of our new battery storage water heater to replace our defunct 22 year-old boiler. Drained, dismantled, and carted away the old boiler without the need for any structural work. The technicians explained everything. The new system is giving us plenty of hot water, and is a lot quieter in operation. It’s too soon to tell if it’s cheaper to run. Would thoroughly recommend."
September 2024
"Heat Electric installed a new heating system together with solar panels and associated equipment (batteries etc). The work was carried out professionally and with a very friendly crew of technicians who were highly informative and helpful about how to use the system. I have limited experience of their after service but that I have had, was very very promptly dealt with. The work was completed on time at the agreed price i.e. no hidden extras. I cannot praise this company high enough for their work, professionalism and their expertise."
August 2024
"A first class product, In the Sunamp system, installed on the day. By a professional team,with the support of a well organised team. Many thanks"
June 2024
"We had our storage heaters replaced recently with this heating system - what a fantastic product. Has cut down our heating bills by more than half. Very efficient and impressive
customer service from this company from start to finish (survey and installation).
If we could give 6 stars or more, we would - highly recommendeable"
January 2024
"I cannot fault this company From the survey visit to the installation Heat Electric was impeccable. I needed to replace costly underfloor heating in my apartment but to start with just 2 radiators. Garry listened to me, surveyed my home in fine detail and was then able to advise on best positions for optimal benefit. As well as this he then set out a full cost which would not change. But at the same time I did not feel in any way pressurised into any decision. I think that was very important for me. Everything went according to schedule. The fitters were great and very professional and ensured the radiators positioned exactly as I wished, fitted an extra socket, set up remote and explained how to run them for best performance. I love my ELKATHERM radiators, my flat is warm and they are so energy efficient. I would certainly use this company again and can fully recommend Heat Electric."
December 2023
"It is rare that I would ever consider any company worthy of 5 stars but Heat Electric has earned every one of them. From my very first enquiry contact, I received happy, enthusiastic, detailed, honest and reliable service. They arrived on time as promised for the survey and the installation. I was given detailed information and answers to every question I asked. I was not subjected to any 'pressured' sales tactics (something that put me off one of their competitors). They made sensible and realistic evaluations of the specific heating needs of my property. They were upfront about the lead time on delivery as each radiator is manufactured to individual specification in Germany. My radiators arrived a week earlier than promised! My heating is working very well and meeting my expectations. I genuinely would not hesitate to recommend Heat Electric (North West) to everyone who is looking to 'futureproof' their property's heating systems - you will receive excellent, honest and reliable service."
November 2023
"We had replacement and new extra Elkatherm electric radiators together with a new consumer unit as part of the installation and a Sunamp water heater, both systems with associated apps. The order was placed at the end of August 2023 and the job was completed by mid October well within the suggested time-frame. The initial survey was informative and friendly and subsequent queries answered quickly. All the staff from the beginning of the project were polite and helpful and the installation was carried out quickly, cleanly and efficiently. Any problems, inevitable in an old house, were solved with great creativity especially the installation of the consumer unit which illustrated how experienced the staff were. This gives us great confidence in case of any issues in the future. The whole project was completed within estimate and we are very pleased with the result."
October 2023
"With the spiralling costs of electric heating, guests at our 2 small Airbnbs (Victorian conversion) with their inefficient wall mounted panel heaters were using an extraordinary amount of energy yet the rooms still had inconsistent temperatures. We decided to swap to modern, efficient and stylish ELKATHERM, the S range as ours are standard height. Heat Electric came recommended to us by a friend. With 25yrs in the property/interiors market, we deal with all types of traders & installers, and this was hands down one of the best experiences ever. The initial contact & advice was professional and speedy, with good comms and immediate action. The installation day was a delight. Friendly and knowledgable duo Ethan and Liam arrived on time with smiles, and couldn't do enough to make the day run smoothly. Nothing was too much trouble, including swapping a single surface mounted socket to a double just to make the usability of the socket better for us - no extra charge. They brought a Henry Hoover with them and fully cleaned everywhere up, and cut up and took away all the packaging, it was as though they'd never been. For me as a professional project manager, it was the care they took, their obvious pride in their work and little things like the patience with which they explained the App and remote system of control. It's increasingly rare to be so impressed by installers and these two were a credit to their employers. 10/10"
September 2023
“Heat Electric replaced our emersion tank with the new innovative and much smaller SunAmp hot water system, and also replaced an old radiator. We cannot fault the courtesy, efficiency and professionalism of the Heat Electric team at all stages of the process from the initial discussion to the final installation. This was all achieved in a timely manner and to budget. There was some confusion over the ideal positioning of the SunAmp to maximise the space efficiency of a tight under stairs storage room, and Heat Electric had no problem in coming back to move the SunAmp which took several hours and replacement pipe work to deliver what we had hoped for. “
July 2023
“I had a meeting in December where Garry went through the savings, process and options in detail. Having selected custom colours I was given an estimated time, of 12 weeks, for installation which was within a couple of days of the actual date. The 2 fitters and the electrician that arrived where friendly, professional and efficient. The removal of my old storage heaters and installation of my 6 new radiators took around 5 hours and had no impact on me while I was home. All packaging and rubbish was removed and any plaster dust was hoovered away. All the radiators were quickly put on my wi-fi and the lead fitter took me though how to operate the phone app that gives me control. I would recommend the company to anyone thinking of replacing existing radiators or storage heaters. The product is efficient, elegant and easy to control.“
March 2023
“The service we received was excellent from start to finish. Everything was clearly explained during our initial home visit and any questions were answered in a professional and friendly way.“
November 2022
“The team were very knowledgeable, polite and friendly and carried out the work to our requirements, overcoming any minor problems with professionalism. On completion they left our property clean and tidy and ensured we understood the new system.“
October 2022
“From the initial visit to cost and scope the work through to completion, everything was seamless. I have to also commend the admin staff at the end of the phone, professional, friendly and efficient, in all a thoroughly positive experience. “
September 2022
“From initial survey to fitting of Sunamp unit the service was first class. The access in our small cottage wasn’t ideal or easy to deal with but they did a very neat and tidy job. Very impressive and we would recommend this company and the service they provide without hesitation.”
July 2022
“The process from start to finish was very clear with no pressure and no selling tactics.”
April 2022
“From the moment we contacted the company to installation we have been dealt with courteously and professionally. We placed our order in August and were made fully aware of both the products benefits and also the timescale before fitting. For us, this wasn’t an issue although grateful by the time December came as the hallway was getting rather cold by then. It’s done exactly what we wanted it to do and the twenty-five-year guarantee is a benefit we don’t expect to need but reflects on the product. Any company offering such a Guarantee today fully backed and transferable (subject to written agreement) offers peace of mind. The fitters were prompt and worked to agreed specifications and tidied up afterwards.“
February 2022
“We had a Sunamp water heating system and five radiators fitted. The work was completed to a very high standard. The initial survey was conducted very thoroughly and all my questions were answered. When the engineers arrived they were extremely professional with their work, very polite and knowledgeable and they explained how to use the systems after installation. All in all a very pleasant experience and I would have no hesitation in recommending this company to anybody wanting to update their heating and hot water systems.“
October 2021
“The fitting team were very considerate of my aunt's needs (90 years young) and consequently the installation and removal of the former storage radiators was done without undue disruption. The team were very polite and considerate.“
October 2021
“This was the 3rd major job I have used this company for and they are excellent. Their pre and post sales customer services is 5* and the products are of the highest quality. All the staff who have come to install have always been really friendly and helpful as well as extremely professional.“
July 2021
“The office staff were very helpful, I initially contacted them for advice and information about replacing the water heater. After receiving an information pack there was a follow up visit by a friendly installer who answered all the questions I had. I selected a suitable replacement which was delivered, installed and operational on the same day by an efficient and professional team of two. On completion all items replaced and any rubbish generated was removed. From onset to completion I would fully reccommend northwest heating solutions to any one seeking to have similar work done. “
May 2021
“From the initial contact, through to the prompt and efficient installation of our new Sumamp hot water system, I can only praise Ian and the team for their knowledge, skill, professionalism and friendliness. Excellent on every level. I recommend this business unreservedly.“
December 2020
“Had a Sunamp unit installed to replace old hot water tank. From the initial visit from Ian the work was carried out in a professional manner. The plumber George and Ian made as little mess as possible and did an excellent job. We now have hot water at the turn of a tap 24 hours far better than the overnight storage that we needed to boast during the day. With this we use less electric.“
October 2020
“Informative and helpful, knew just what I needed for my apartment. Very pleased with the 2 heaters. Professionally installed, fast, no mess.“
October 2020
“Unlike other companies right from the start things were conducted in a professional manner. No "Special Prices" or "Managers Discounts" if we signed there and then. They gave us time to consider their quote and once we had accepted the quotation which was very competitive, everything proceeded as agreed. We were kept informed of the progress of the order and they agreed a date convenient to us for fitting As we live in Retirement Apartments when the work was carried out Steve came with full PPE and the fitting of the radiators was done very quickly with little mess. As its summer we cannot comment on the efficiency of the radiators but have confidence that they will prove to be all that the company claims. We were given quick start instructions as well as the full manual and there is also a "YouTube video" to help us programme them as well A very positive experience.“
June 2020
“From my initial call to enquire about upgrading our dated storage heaters I was impressed. We did get 3 quotes but what stood out was the customer service, no hard sell, they offer a great product for a good price A smooth fitting process and training for the controls, we used the app which is great. Always a friendly voice at the end of the phone if you need help We are very happy with our choice.“
August 2019
“A complete heating system was very efficiently installed in one morning. The two fitters who attended were pleasant, and clean in their work. They gave good information and answered questions. I would not hesitate to recommend highly both the system and those who fitted it.“
October 2018
“In July 2013 I had 3 electric heaters installed & was so pleased with the efficiency of them. In January 2018 I had another 3 installed because I found them to be more economical to run & easy to regulate; they are much more efficient than the old storage heaters.“
January 2018
“From the moment we got in touch with them everything was professional. The two men that installed the heater were very professional and left no mess.“
November 2017
“I found them online and the were very local to me. From first point of contact to final installation they were brilliant. They came around to do measurements, than they gave me the cost. When I was happy they ordered the heating units and then when they came in the asked me what the best day and time was most convenient to me to install the units. They have been very efficient, very clean and very tidy. I have already recommended them to friends.“
August 2017
“My son sorted it all out for me and the company installed electric heating system so I didn't have to bring in coal into the house. No complaints at all, everything was satisfactory and no inconvenience to me whatsoever.“
December 2016
Our installers were like friends by the end of the installation - highly recommended to any company or community centre.
We now save money - and we have our temperature set to what we want and when we want. It just runs like a dream!
On the day of installation - no mess, we didn't even need to do any decorating! We have a 25 year guarantee too and our bills have actually dropped. I would definitely recommend it!
