Frequently Asked Questions

Answering all of your electric heating questions


Why are ELKATHERM® radiators fluted?

ELKATHERM® fluted radiators offer 5-times the surface area to radiate heat and spread convected warmth.

The result is no cold spots, providing a silent, comfortable environment

What are ceramic core radiators?

Ceramic core radiators contain a heating element embedded into super dense ceramic fireclay.

This means there are no air gaps and they remain moisture-free.In practical use, the direct heat transfers from the heating element to fireclay for rapid heating.

How much energy will my radiators consume?

Once up to temperature your heater will typically draw between 15 and 17 minutes of electricity per hour to top up the core and maintain a constant temperature.

Are ELKATHERM® radiators complicated to control?

ELKATHERM® radiators offer fingertip control for efficiency, comfort, confidence and zero waste.

Once up to temperature, the smart radiators use minimal energy to maintain heat.  Fully controllable with your smart phone – or use the manual option

What are the most energy efficient radiators?

ELKATHERM® smart-core radiators are A++ energy rated, and can heat any home, any size, quickly and efficiently.

Once up to temperature the heater will typically draw between 15-17 minutes of electricity per hour to top up the core and maintain the ideal temperature.

What does complete control mean?

ELKATHERM heating systems allow you to control each room individually.

No heating rooms you don’t use and the smart radiators ensure better energy efficiency once rooms are at the right temperature.

Your heating can be controlled remotely using our latest smartphone app – so if your plans change, you can keep on top of energy consumption at home, wherever you are.

Does this mean you are more expensive that your competitors?

On the contrary. By doing an accurate, professional survey we are able to provide the most cost effective and practical heating solutions for your property.

Sunamp FAQs

What are Sunamp Thermal Batteries?

Sunamp is the first and only heat battery manufacturer in the world to be awarded A Grade RAL Certification, the independent quality mark and the only global standard for Phase Change Material (PCM) and PCM products.

Sunamp's heat batteries are already replacing hot water cylinders and cutting fuel costs and carbon emissions in thousands of homes across the UK.

What's the benefit over a traditional heating system?

Sunamp is energy efficient, compact and delivers hot water at mains pressure filling baths quicker.

Can Sunamp thermal batteries be used along with solar?

Yes, Sunamp thermal batteries provide an option to divert energy from Solar PV, heat pumps or other renewable sources.

Are HeatElectric approved Sunamp installers?

Yes! HeatElectric’s experienced installation teams are approved expert Sunamp installers.

What is Sunamp suitable for?

Sunamp is perfect for homes, landlords and commercial businesses

Qcells FAQs

Will the performance degrade?

Qcells solar panels offer long-time performance guarantee backed up with 25-year product warranty.

Will solar panels work on cloudy days?

Light radiation from the sun enables solar panels to generate electricity. Qcells solar panels return optimal yields whatever the weather.

Are the batteries safe?

Qcells energy storage utilises SAMSUNG SDI battery cells for excellent reliability and safety.

Is my roof suitable for a solar system?

If you have at least 10m² of roof area available, then the answer is likely yes. Qcells can be mounted to a range of roof shapes and coverings, including corrugated fibre cement, tiled, trapezoidal sheet and folded seam.

Do solar panels work on cloudy and rainy days?

Qcells solar systems keep producing high output even in low light conditions, on cloudy and rainy days - even at dusk.

Samsung SDI