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"Professional, courteous, friendly, from survey and quote, to installation of our new battery storage water heater to replace our defunct 22 year-old boiler. Drained, dismantled, and carted away the old boiler without the need for any structural work. The technicians explained everything. The new system is giving us plenty of hot water, and is a lot quieter in operation. It’s too soon to tell if it’s cheaper to run. Would thoroughly recommend."
September 2024
"Heat Electric installed a new heating system together with solar panels and associated equipment (batteries etc). The work was carried out professionally and with a very friendly crew of technicians who were highly informative and helpful about how to use the system. I have limited experience of their after service but that I have had, was very very promptly dealt with. The work was completed on time at the agreed price i.e. no hidden extras. I cannot praise this company high enough for their work, professionalism and their expertise."
August 2024
"A first class product, In the Sunamp system, installed on the day. By a professional team,with the support of a well organised team. Many thanks"
June 2024
"We had our storage heaters replaced recently with this heating system - what a fantastic product. Has cut down our heating bills by more than half. Very efficient and impressive
customer service from this company from start to finish (survey and installation).
If we could give 6 stars or more, we would - highly recommendeable"
January 2024
"I cannot fault this company From the survey visit to the installation Heat Electric was impeccable. I needed to replace costly underfloor heating in my apartment but to start with just 2 radiators. Garry listened to me, surveyed my home in fine detail and was then able to advise on best positions for optimal benefit. As well as this he then set out a full cost which would not change. But at the same time I did not feel in any way pressurised into any decision. I think that was very important for me. Everything went according to schedule. The fitters were great and very professional and ensured the radiators positioned exactly as I wished, fitted an extra socket, set up remote and explained how to run them for best performance. I love my ELKATHERM radiators, my flat is warm and they are so energy efficient. I would certainly use this company again and can fully recommend Heat Electric."
December 2023
"It is rare that I would ever consider any company worthy of 5 stars but Heat Electric has earned every one of them. From my very first enquiry contact, I received happy, enthusiastic, detailed, honest and reliable service. They arrived on time as promised for the survey and the installation. I was given detailed information and answers to every question I asked. I was not subjected to any 'pressured' sales tactics (something that put me off one of their competitors). They made sensible and realistic evaluations of the specific heating needs of my property. They were upfront about the lead time on delivery as each radiator is manufactured to individual specification in Germany. My radiators arrived a week earlier than promised! My heating is working very well and meeting my expectations. I genuinely would not hesitate to recommend Heat Electric (North West) to everyone who is looking to 'futureproof' their property's heating systems - you will receive excellent, honest and reliable service."
November 2023
"We had replacement and new extra Elkatherm electric radiators together with a new consumer unit as part of the installation and a Sunamp water heater, both systems with associated apps. The order was placed at the end of August 2023 and the job was completed by mid October well within the suggested time-frame. The initial survey was informative and friendly and subsequent queries answered quickly. All the staff from the beginning of the project were polite and helpful and the installation was carried out quickly, cleanly and efficiently. Any problems, inevitable in an old house, were solved with great creativity especially the installation of the consumer unit which illustrated how experienced the staff were. This gives us great confidence in case of any issues in the future. The whole project was completed within estimate and we are very pleased with the result."
October 2023
"With the spiralling costs of electric heating, guests at our 2 small Airbnbs (Victorian conversion) with their inefficient wall mounted panel heaters were using an extraordinary amount of energy yet the rooms still had inconsistent temperatures. We decided to swap to modern, efficient and stylish ELKATHERM, the S range as ours are standard height. Heat Electric came recommended to us by a friend. With 25yrs in the property/interiors market, we deal with all types of traders & installers, and this was hands down one of the best experiences ever. The initial contact & advice was professional and speedy, with good comms and immediate action. The installation day was a delight. Friendly and knowledgable duo Ethan and Liam arrived on time with smiles, and couldn't do enough to make the day run smoothly. Nothing was too much trouble, including swapping a single surface mounted socket to a double just to make the usability of the socket better for us - no extra charge. They brought a Henry Hoover with them and fully cleaned everywhere up, and cut up and took away all the packaging, it was as though they'd never been. For me as a professional project manager, it was the care they took, their obvious pride in their work and little things like the patience with which they explained the App and remote system of control. It's increasingly rare to be so impressed by installers and these two were a credit to their employers. 10/10"
September 2023
“Heat Electric replaced our emersion tank with the new innovative and much smaller SunAmp hot water system, and also replaced an old radiator. We cannot fault the courtesy, efficiency and professionalism of the Heat Electric team at all stages of the process from the initial discussion to the final installation. This was all achieved in a timely manner and to budget. There was some confusion over the ideal positioning of the SunAmp to maximise the space efficiency of a tight under stairs storage room, and Heat Electric had no problem in coming back to move the SunAmp which took several hours and replacement pipe work to deliver what we had hoped for. “
July 2023
“I had a meeting in December where Garry went through the savings, process and options in detail. Having selected custom colours I was given an estimated time, of 12 weeks, for installation which was within a couple of days of the actual date. The 2 fitters and the electrician that arrived where friendly, professional and efficient. The removal of my old storage heaters and installation of my 6 new radiators took around 5 hours and had no impact on me while I was home. All packaging and rubbish was removed and any plaster dust was hoovered away. All the radiators were quickly put on my wi-fi and the lead fitter took me though how to operate the phone app that gives me control. I would recommend the company to anyone thinking of replacing existing radiators or storage heaters. The product is efficient, elegant and easy to control.“
March 2023
“The service we received was excellent from start to finish. Everything was clearly explained during our initial home visit and any questions were answered in a professional and friendly way.“
November 2022
“The team were very knowledgeable, polite and friendly and carried out the work to our requirements, overcoming any minor problems with professionalism. On completion they left our property clean and tidy and ensured we understood the new system.“
October 2022
“From the initial visit to cost and scope the work through to completion, everything was seamless. I have to also commend the admin staff at the end of the phone, professional, friendly and efficient, in all a thoroughly positive experience. “
September 2022
“From initial survey to fitting of Sunamp unit the service was first class. The access in our small cottage wasn’t ideal or easy to deal with but they did a very neat and tidy job. Very impressive and we would recommend this company and the service they provide without hesitation.”
July 2022
“The process from start to finish was very clear with no pressure and no selling tactics.”
April 2022
“From the moment we contacted the company to installation we have been dealt with courteously and professionally. We placed our order in August and were made fully aware of both the products benefits and also the timescale before fitting. For us, this wasn’t an issue although grateful by the time December came as the hallway was getting rather cold by then. It’s done exactly what we wanted it to do and the twenty-five-year guarantee is a benefit we don’t expect to need but reflects on the product. Any company offering such a Guarantee today fully backed and transferable (subject to written agreement) offers peace of mind. The fitters were prompt and worked to agreed specifications and tidied up afterwards.“
February 2022
“We had a Sunamp water heating system and five radiators fitted. The work was completed to a very high standard. The initial survey was conducted very thoroughly and all my questions were answered. When the engineers arrived they were extremely professional with their work, very polite and knowledgeable and they explained how to use the systems after installation. All in all a very pleasant experience and I would have no hesitation in recommending this company to anybody wanting to update their heating and hot water systems.“
October 2021
“The fitting team were very considerate of my aunt's needs (90 years young) and consequently the installation and removal of the former storage radiators was done without undue disruption. The team were very polite and considerate.“
October 2021
“This was the 3rd major job I have used this company for and they are excellent. Their pre and post sales customer services is 5* and the products are of the highest quality. All the staff who have come to install have always been really friendly and helpful as well as extremely professional.“
July 2021
“The office staff were very helpful, I initially contacted them for advice and information about replacing the water heater. After receiving an information pack there was a follow up visit by a friendly installer who answered all the questions I had. I selected a suitable replacement which was delivered, installed and operational on the same day by an efficient and professional team of two. On completion all items replaced and any rubbish generated was removed. From onset to completion I would fully reccommend northwest heating solutions to any one seeking to have similar work done. “
May 2021
“From the initial contact, through to the prompt and efficient installation of our new Sumamp hot water system, I can only praise Ian and the team for their knowledge, skill, professionalism and friendliness. Excellent on every level. I recommend this business unreservedly.“
December 2020
“Had a Sunamp unit installed to replace old hot water tank. From the initial visit from Ian the work was carried out in a professional manner. The plumber George and Ian made as little mess as possible and did an excellent job. We now have hot water at the turn of a tap 24 hours far better than the overnight storage that we needed to boast during the day. With this we use less electric.“
October 2020
“Informative and helpful, knew just what I needed for my apartment. Very pleased with the 2 heaters. Professionally installed, fast, no mess.“
October 2020
“Unlike other companies right from the start things were conducted in a professional manner. No "Special Prices" or "Managers Discounts" if we signed there and then. They gave us time to consider their quote and once we had accepted the quotation which was very competitive, everything proceeded as agreed. We were kept informed of the progress of the order and they agreed a date convenient to us for fitting As we live in Retirement Apartments when the work was carried out Steve came with full PPE and the fitting of the radiators was done very quickly with little mess. As its summer we cannot comment on the efficiency of the radiators but have confidence that they will prove to be all that the company claims. We were given quick start instructions as well as the full manual and there is also a "YouTube video" to help us programme them as well A very positive experience.“
June 2020
“From my initial call to enquire about upgrading our dated storage heaters I was impressed. We did get 3 quotes but what stood out was the customer service, no hard sell, they offer a great product for a good price A smooth fitting process and training for the controls, we used the app which is great. Always a friendly voice at the end of the phone if you need help We are very happy with our choice.“
August 2019
“A complete heating system was very efficiently installed in one morning. The two fitters who attended were pleasant, and clean in their work. They gave good information and answered questions. I would not hesitate to recommend highly both the system and those who fitted it.“
October 2018
“In July 2013 I had 3 electric heaters installed & was so pleased with the efficiency of them. In January 2018 I had another 3 installed because I found them to be more economical to run & easy to regulate; they are much more efficient than the old storage heaters.“
January 2018
“From the moment we got in touch with them everything was professional. The two men that installed the heater were very professional and left no mess.“
November 2017
“I found them online and the were very local to me. From first point of contact to final installation they were brilliant. They came around to do measurements, than they gave me the cost. When I was happy they ordered the heating units and then when they came in the asked me what the best day and time was most convenient to me to install the units. They have been very efficient, very clean and very tidy. I have already recommended them to friends.“
August 2017
“My son sorted it all out for me and the company installed electric heating system so I didn't have to bring in coal into the house. No complaints at all, everything was satisfactory and no inconvenience to me whatsoever.“
December 2016
Our installers were like friends by the end of the installation - highly recommended to any company or community centre.
We now save money - and we have our temperature set to what we want and when we want. It just runs like a dream!
On the day of installation - no mess, we didn't even need to do any decorating! We have a 25 year guarantee too and our bills have actually dropped. I would definitely recommend it!
