What happens during a free home survey?

You’ve taken the first step towards energy-efficient heating by booking your free home survey with HeatElectric. What now?
  • Posted by Emily Jade
  • 4 min read (616 words)
  • Last updated 13 Feb, 2024

You’ve taken the first step towards energy-efficient heating by booking your free home survey with HeatElectric. In this guide, we’ve outlined the steps to let you know what you can expect during this process.

Initial Assessment

Your home survey could take anywhere between 30 mins and 1.5 hours, depending on the scale of your project.

Our heating surveyors will arrive at your home at the agreed date and time. They’ll start by discussing your heating needs, and understanding your requirements. Whether you’re considering:

  • a completely new heating system
  • upgrading a couple of radiators
  • replacing your water heater, our advisors are here to help.

During this step, you’ll have the opportunity to learn more about our products, including seeing samples, colour options and optional features like our brand new smartphone app.

Detailed Measurements

After discussing your needs, our surveyors will take measurements of each room you’d like to heat. Using these precise measurements, we’ll calculate the exact kilowatts needed to efficiently heat each space.

Our surveyors will also assess:

  • any potential heat losses or cold spots
  • any areas that may impact the effectiveness of your heating system
  • the optimal placement for your new radiators and/or water heater

Quotation Explanation

With a thorough understanding of your requirements and precise measurements in hand, our surveyors will present you with a detailed quotation. They’ll go over the pricing, including any optional extras, ensuring full transparency and understanding. Our goal is to provide you with all the information you need to make an informed decision.

Your Decision

Now you have all the necessary information, the decision is yours to make. If you’re ready to proceed, our surveyors will guide you through the next steps. There’s absolutely no pressure to make a decision on the spot. Take your time to consider your options, and if you have any further questions or need additional information, our surveyors will be available to assist you.


If you choose to place an order with us, we’ll order your new heating from Germany and coordinate with you to schedule an installation date and time that suits your schedule. Our team of qualified professionals will handle the installation process, ensuring everything is set up correctly and ready to use.


Our friendly team are always available to address any questions or concerns you may have. We’re committed to providing ongoing support to ensure your heating system works for you. As well as our knowledgeable team, we have a range of instruction guides available, including helpful YouTube videos if you ever get stuck.

We’re proud to be a Which? Trusted Trader for our high standards of customer service. Click here to read our reviews.

Now that you know what to expect during your free home survey, why not take the next step towards energy efficient and planet friendly heating? Get in touch today to start your HeatElectric journey.

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